Support
Support and contact
You never need to talk to us to try or buy the app. When you want help, email [email protected]. We aim to reply within 2 working days.
From the app
Report a problem
Open your account menu, then Help, then Report a problem. It is also in the status bar at the bottom of the window, and next to error messages.
You see the report before it goes. It leaves out passwords, licence keys, your database and the names of your zones, tasks and people. Nothing is sent until you press Send. If it cannot be sent over the internet, the app opens an email in your own mail app instead.
Trial
Asking for a longer trial
In the last 7 days of the trial, an admin can extend it once by 14 days from inside the app.
Need more than that? Email us and tell us what you need and why. We extend trials when there is a reason.
Licence
Lost key or new PC
In the app's licence window, choose Lost your key? and we send it again to the email you bought with.
A key can be activated on up to 3 PCs. To move it after that, email us.