Refund policy
PPM Maintenance Tracker. Last updated 11 October 2026.
The seller is Bartosz Milewski, trading as Maintenance Tracker, 6 Braid Street, Flat 16, Glasgow, G4 9YA, United Kingdom. Email: [email protected].
14 days, any reason
You can have a full refund within 14 days of buying, for any reason, whether you bought as a business or as a consumer.
Paddle's buyer terms
Paddle.com Market Limited is the merchant of record for your order: it sells you the licence and pays any refund, under its buyer terms (linked from your receipt). This policy adds to the rights in Paddle's buyer terms and in the law; it never reduces them. If you are a consumer, your legal right to cancel is explained at Paddle's checkout.
How refunds are paid
Paddle pays the refund back to the way you paid. Your bank or card provider usually shows it within a few working days.
How to ask
- Email [email protected] with your order reference (in your Paddle receipt), and we ask Paddle to refund you; or
- Ask Paddle directly, through the link in your receipt.
After 14 days
We look at each request, for example when the software has a fault we cannot fix in reasonable time. Consumers keep their legal rights to a repair, a replacement or a refund for software that is faulty or not as described.
After a refund
The licence key stops working and the software opens read-only. Your data stays on your PCs and is not touched: we cannot see it, delete it or restore it.
Contact
Bartosz Milewski, trading as Maintenance Tracker, 6 Braid Street, Flat 16, Glasgow, G4 9YA, United Kingdom. Email: [email protected].